This was originally published in the Business Examiner, and is reprinted here with our thanks.
Monk Office has taken one more step toward solidifying its reputation as a one-stop shop for every company’s business needs.
Monk Office is the first dealer in Canada to offer All Covered – a division of Konica Minolta Business Solutions that provides a 24-7 help-desk service for IT issues not limited to Konica Minolta products.
Monk Office director of technology sales Adam Taft says All Covered, which essentially handles 70% to 80% of all technical requests from clients, is an efficient and cost-effective way for businesses to handle their IT infrastructure.
“Monk Office, with our ‘All Covered ‘ service, can be your single point of accountability for all your technology needs,” he said. “Most IT spending is devoted to maintaining existing systems. IT should drive innovation and competitiveness in a business.”
The All Covered 4C Technology Management Approach focuses on four key areas:
- consolidation: centralizing and converging systems;
- continuity: protecting the organization from risks;
- collaboration: working together in real time; and
- content: capturing and delivering information.
Why All Covered? Taft says the service is offered by highly experienced IT professionals and engineers, with Monk Office there to back it up.
“we’re transitioning to a technology sales and services company. This service plugs right into our existing offering and expands the services that we deliver,” he explained, adding that Monk Office offers a complete technology audit for its clients, and that All Covered “adds to our ability to be one, local source for service, supply and technology products.”