Returns at Monk Office

Return Policy

If you are dissatisfied with a product, we will gladly accept a return of any stocked merchandise item, in original packaging and resalable condition, within 30 days from the date you received it (technology products excluded). At the time of refund or exchange, you will be asked to produce your receipt and verify your name, address, postal code, and phone number with a government issued ID (e.g. driver’s license). Merchandise returns after 30 days may be denied and/or subject to a restocking fee. All refunds will be credited back in the form of payment originally tendered. If a gift card was used, the amount refunded will go back onto a gift card. If items purchased by cheque are returned within 14 days, the refund will take the form of a store credit. Defective products will be exchanged in accordance with the manufacturer’s warranty.

Clearance product, purchased via Monk Office representative, online, or in-store, is final sale and refunds / returns / exchange will not be provided on clearance product.

Imaging Supplies (Toner, Ink, Specialty Media)

Stocked product in original and unopened packaging can be returned within 30 days of delivery for full credit. Defective products will be exchanged in accordance with the manufacturer’s warranty.

Technology Products

Returnable up to 14 days, in original packaging and resalable condition, from the date of purchase. This includes: computers, laptops, tablets, e-readers, printers, monitors, cellular/wireless devices, camcorders, digital cameras, and home security products.

Special Order Products

Special order items can be returned, in original and unopened packaging, within 30 days and are subject to a 25% restocking fee. Custom stationery products are non-returnable. Defective products will be exchanged in accordance with the manufacturer’s warranty.

Exceptions

Tech services are guaranteed for 30 days from date of customer pick-up. Services that have already been performed (e.g. Tech Services) are non-refundable. All electronic software download purchases are final and cannot be returned. Software that is sealed in original packaging can be returned within 30 days from the date of purchase. Due to copyright laws, we will exchange open software, CDs, DVDs, video games, and music only when media is defective and then only title for title. Pre-paid cards, opened packages of consumable products (such as but not limited to ink/toner, batteries, and food) are not returnable. Defective products will be exchanged in accordance with the manufacturer’s warranty.

Price Changes

Please note that pricing and products shown in paper catalogues may differ from quotes, online and in-store prices.  We make every effort to hold price increases, however, catalogue prices are based on what the manufacturers charge us at the time and therefore subject to change. Online pricing on www.monk.ca or while logged in to your commercial account provide the most accurate pricing available.

 

Revised: February 17, 2017

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