Returns at Monk Office

Return Policy

Return Policy

We want you to be thrilled with your purchase!  If you’re not thrilled, return it within 30 days of purchase (some exclusions apply).  Product must be in unopened original packaging and resalable condition.

Shipping and return fees are non-refundable.  Where order errors are the fault of Monk Office, we will correct the error at no additional shipping cost.  Refunds and exchanges require receipt/invoice and verification of name, address, postal code, and phone number with a government issued ID (e.g. driver’s license).  No returns after 30 days.  Where shipped, packaging must be dated within 30 days of purchase to be eligible for refund.

All refunds will be credited back in the form of payment originally tendered. If a gift card was used, the amount refunded will go back onto a gift card. Items purchased by cheque and returned within 14 days, will be refunded on a gift card.

Defective products will be exchanged in accordance with the manufacturer’s warranty.

How to return shop.monk.ca orders:

Please visit your local Monk Office retail store to return or exchange product as per return policy above.  If you aren’t near a store, please ship all return orders to the address below.  Shipping and return fees are non-refundable.

Monk Office 800 Viewfield Road Victoria BC V9A4C8

How to make a Commercial Account return:

Request a Return Authorization, or email hello@monk.ca with your account, order and product information.

Exclusion – Technology Products

Can be returned up to 14 days, in original packaging and resalable condition, from the date of purchase. This includes: computers, laptops, tablets, printers, monitors, and other technology with memory.

Exclusion – Special Order Products

Did we order something in special for you that isn’t on the website or available in store?  We are so happy we could help!  And we are sure you’ll understand, these purchases are final sale.  Defective products will be exchanged in accordance with the manufacturer’s warranty.

Exclusions

Services are guaranteed for 30 days from date of service. Services that have already been performed (e.g. Tech Services) are non-refundable. All electronic software download purchases are final and cannot be returned. Software that is sealed in original packaging can be returned within 30 days from the date of purchase. Due to copyright laws, we will exchange open software, CDs, DVDs, video games, and music only when media is defective and then only title for title. Pre-paid cards, opened packages of consumable products (such as but not limited to ink/toner, batteries, and food) are not returnable. Defective products will be exchanged in accordance with the manufacturer’s warranty.  Commercial purchases including furniture, copiers and interior construction are subject to alternative Terms & Conditions.

Price Changes

Please note that pricing and product availability is updated throughout the year.  We make every effort to hold price increases, however, we are at the mercy of the manufacturers and therefore pricing and availability is subject to change. Online pricing on www.monk.ca or while logged in to your commercial account provide the most accurate pricing available.

 

Revised: December 12, 2017

REQUEST A RETURN

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