More than just photocopies.
Competitive pricing and personal service to help you present your professional best.
- Print from File – upload or bring in your file
- General printing
- Business Cards
- Greeting Cards & Invitations
- Posters & More
How long will my order take?
We do our best to complete jobs within 2 business days but some jobs are more complex. Since orders are completed in the order they’re received, when you decide which location is best for you, contact us and we’ll let you know what’s on the docket and when you can expect your job to be ready. If you have a specific deadline, let us know that too, and we’ll do our best to accommodate.
What kind of files do you accept?
PDF files are the best as they’ll lock in formatting and font choices. We can also print high resolution JPG and TIFF, and Word (*.DOC, *.DOCX, *.RTF), Power Point (*.PPT, *.PPTX), Publisher (*.PUB), Open Office (*.ODT, *.SWX) and Photoshop (*.PSD) files. Please be advised editable files (.doc, .docx, .rtf, .ppt, .pptx, .pub, .odt, and .swx) may change formatting and/or font when submitted. For this reason, we recommend PDF files.
Do you offer setup or design services?
Yes, we do! We can do basic setups for brochures, letterhead, posters, etc. However, we’re not graphic designers or artists and ask that customers have a general layout sketched out, as well as provide logos and/or non-copyright owned images for use. Having your text ready to go (aka what you want to say) in the body on an email or in a text document is also much appreciated. For copyright reasons, please make sure that all images being used are your own or are being used with written consent from the original artist/photographer/author.
Can I email my file for printing?
The best bet is to submit your file through the website, as some email providers limit the size of file transmissions, and we want to be sure we receive your request. If you do email us, please be sure to include a contact name, phone number and detailed instructions for your order (such as B/W versus Colour, two-sided or single-sided, etc), and any special instructions for pick up. A lack of instructions could delay your order or flag it as suspicious by our security settings.
What format do my files need to be in?
For the general printing purposes, PDF and JPG/TIFF files work best as they can guarantee that the formatting/layout you see on your computer screen will print out as you intended.
How do I change my file format?
Many programs such as Open Office, Microsoft Word and Photoshop will allow you to either “export” your file to a PDF or “save as” another file type compatible with that program.
What file formats aren’t you able to print?
Apple files, such as Pages (*.pages) or Works (*.wks) files. When saved as a PDF, we are able to print files created in these formats.
How will I know you got my file?
You will receive an automated response to all emails and orders submitted through our website’s file upload server, thanking you for your business and letting you know of any current delays your chosen location may be having. If you have not received a response within an hour of submitted your order, please contact us to be certain your order has been received.
Will I see a proof before you process my order?
A proof is a hard copy of the finished product, all orders that include setup will be proofed. Proofing does take additional time, but it’s important for us to deliver to your expectations. When proofing, you’re reviewing for layout, content, spelling, accuracy and other details. We recommend coming in to the store to see the printed proof, to ensure colour, clarity, and sharpness are as you expect. Proofed orders must be approved by you, the customer, before full production begins.
Orders that we setup for you, include one proof free of charge. Additional setup and proofs are $5.
Orders that are submitted to us as “ready to print” generally do not require proofing. If you have a ready to print order and would like to see a proof before completion, just let us know when you place your order, and we’ll run the first one for your review before completing the order. Remember, proofing can add time to order completion, but it can also save you a hassle (and money!) if you notice a change you’d like to see made. As such, we encourage customers to request a printed proof for any order over $50.
Do I need to pre-pay before I upload a file?
No. Depending on the size or complexity of an order, we may send you a quote for approval before beginning the order. For orders over $100, we may ask you to visit the store for partial or full payment of the order before beginning production.
Do you print full bleed?
We can create images that print to the edge of the page but our machines do not print full bleed. If this is the style you’re looking for, please contact your imaging center to learn of additional setup requirements.
What are your copyright guidelines?
Copyrights are a way for the original author or creator to protect their creative material. If you are unsure if your copy / print job can be legally printed, please refer to our copyright guidelines. We take copyright seriously and will not complete copy / print jobs that we believe are a copyright infringement. If you are still unsure after reading our guidelines, please contact your copy centre and we would be happy to help!